Now a full week with no Virgin Media Broadband or TV for South London
Posted by Brad | Posted in Angry Rants | Posted on 07-12-2009
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This is the ticket for those who are affected (link)
I have got 2x£10 credit from them, the package I am on means I cannot get any more compensation…
I called up the TV faults dept this morning and asked them to send an engineer out (I know as its the whole area I will be surprised if this guy can do anything).
For the 1000’s of customers affected you should call up their broadband tech dept (call 150, then options 3,2,3,3) get as many £10 credits as you can and don’t take any nonsense. Also call an engineer to visit you if you are at home anyway – if somehow he can fix your installation great, if he can’t then it just cost Virgin Media to send someone out – we can’t fix it they can, so do what you can to make them hurry up about it – some people have been without service for 9 days now…
Vote with your feet and cancel if you can, I see Sky are a bit more expensive but I want some HD channels and VM just are not offering them so the extra cost should be worth it.
This is how the outage has been handled for you all you valued customers.
Ticket
Ticket Number 1139880 Time Stamp 01/12/2009 22:01 Priority MSO Status Updated Department Outage Surveillence Team Estimated Time Fix 8am Customers Affected Broadband Internet, Digital TV Raised By Paul Ashcroft Postcode Areas SW* TW* Placename London South Detailed Description Customers in the London South area may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Updates
Last Modified Name Customers Affected Estimated Time Status Priority 06/12/2009 18:29 Colin Thornton Broadband Internet, Digital TV 4pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 05/12/2009 22:15 Paul Clark Broadband Internet, Digital TV 4pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 05/12/2009 18:54 Colin Thornton Broadband Internet, Digital TV 4pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 05/12/2009 08:45 Derek Keen Broadband Internet, Digital TV 4pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 04/12/2009 23:00 Thomas Connor Broadband Internet, Digital TV 8am Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 04/12/2009 19:17 Thomas Connor Broadband Internet, Digital TV 12pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 04/12/2009 15:17 Stephen Barks Broadband Internet, Digital TV 12pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 04/12/2009 07:48 Mark Crombleholme Broadband Internet, Digital TV 12pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 03/12/2009 23:19 David Powles Broadband Internet, Digital TV 8am Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 03/12/2009 23:13 Emma Gregory Broadband Internet, Digital TV 4pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 03/12/2009 19:35 Emma Gregory Broadband Internet, Digital TV 4pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 03/12/2009 16:10 David Powles Broadband Internet, Digital TV 4pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 03/12/2009 11:34 Mark Crombleholme Broadband Internet, Digital TV 4pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 03/12/2009 07:53 Mark Crombleholme Broadband Internet, Digital TV 12pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 02/12/2009 23:32 David Powles Broadband Internet, Digital TV 4pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 02/12/2009 13:43 George Lee Broadband Internet, Digital TV 4pm Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
Last Modified Name Customers Affected Estimated Time Status Priority 02/12/2009 08:04 George Lee Broadband Internet, Digital TV 8am Updated MSO Detailed Description Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support
That’s right, the same bullshit pasted over and over again, and on the phone the same chirpy wanky scouse bloke happily leading you to thinking that you will be up and running in 4 hours.
