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What you should never tell your customers

Posted by Brad | Posted in Ramblings | Posted on 26-01-2010

2783256665 c6c50a9f87 m What you should never tell your customersTwice I called play.com customer services to find out when the wii + balance board console would be delivered given it went from 1-2 weeks delay at ordering to being 3-5 weeks after waiting for one week.

On both calls I got the usual sort of stuff you expect to hear when you call up someone and they can’t really help you (although I did request them to send the in-stock bundled items and send the rest when in stock which they refused); but also I was told on both occasions that as my card had not been charged yet I could cancel the order if I wanted to.

So I did, after 2 weeks of waiting for play.com selling this for £240 with an ongoing delay of over a month, I found John Lewis selling the same black console with sports and sports resort with motionplus for £150 which you could pick up from a store the following day. Also the balance board was expected in stock at amazon.co.uk around a week later for £85, so I called them up to ask if I placed an order online I would be sure to get one of that consignment and indeed that is the case.

I picked up the wii last saturday and have enjoyed it for 3 days now it’s a really great console, and amazon will have the remaining item wii fit plus with balance board here tomorrow (5 days earlier than expected)

So I cancel with play and less than a week later I get what I ordered from two other retailers and save £5.

Theo upgraded to a Maxi-Cosi Axiss car seat today

Posted by Brad | Posted in Recommendations | Posted on 26-12-2009

axiss Theo upgraded to a Maxi Cosi Axiss car seat todayWe decided last week that the Maxi-Cosi Axiss was the one to get, but it was out of stock everywhere that had a remotely decent price on it (generally retails  around £210). So today we popped into Mothercare to order one for delivery, turns out you can’t even do that!

In the week the manager of that branch of Mothercare offered me 10% discount for the one on display which is in perfect condition – I told him I had a voucher for 10% off anyway – he wouldn’t go the extra mile and make it a 20% discount so we had no deal.

Today however we were more persuasive and he caved in – so with the £25 gift card our friend Anu gave us – and the £170 price the manager agreed to we got the seat we wanted there and then – fitted for us – for the far more reasonable cost of £145. It’s a great char too, the chair turns on the base when you pull a lever on either side so your child can face the door while you strap them in, then with a turn of the chair they are facing forward ready to go.

A very smart design they most likely have patented.

Kiddicare have them in stock for delivery, get your maxi-cosi axiss car seat now