This is the ticket for those who are affected (link)

I have got 2x£10 credit from them, the package I am on means I cannot get any more compensation…

I called up the TV faults dept this morning and asked them to send an engineer out (I know as its the whole area I will be surprised if this guy can do anything).

For the 1000’s of customers affected you should call up their broadband tech dept (call 150, then options 3,2,3,3) get as many £10 credits as you can and don’t take any nonsense. Also call an engineer to visit you if you are at home anyway – if somehow he can fix your installation great, if he can’t then it just cost Virgin Media to send someone out – we can’t fix it they can, so do what you can to make them hurry up about it – some people have been without service for 9 days now…

Vote with your feet and cancel if you can, I see Sky are a bit more expensive but I want some HD channels and VM just are not offering them so the extra cost should be worth it.

This is how the outage has been handled for you all you valued customers.

Ticket

Ticket Number	1139880
Time Stamp	01/12/2009 22:01
Priority	MSO
Status	Updated
Department	Outage Surveillence Team
Estimated Time Fix	8am
Customers Affected	Broadband Internet, Digital TV
Raised By	Paul Ashcroft
Postcode Areas	SW* TW*
Placename	London South
Detailed Description
Customers in the London South area may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

Updates

Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
06/12/2009 18:29	Colin Thornton	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
05/12/2009 22:15	Paul Clark	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
05/12/2009 18:54	Colin Thornton	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
05/12/2009 08:45	Derek Keen	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
04/12/2009 23:00	Thomas Connor	Broadband Internet, Digital TV	8am	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
04/12/2009 19:17	Thomas Connor	Broadband Internet, Digital TV	12pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
04/12/2009 15:17	Stephen Barks	Broadband Internet, Digital TV	12pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
04/12/2009 07:48	Mark Crombleholme	Broadband Internet, Digital TV	12pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 23:19	David Powles	Broadband Internet, Digital TV	8am	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 23:13	Emma Gregory	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 19:35	Emma Gregory	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 16:10	David Powles	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 11:34	Mark Crombleholme	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 07:53	Mark Crombleholme	Broadband Internet, Digital TV	12pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
02/12/2009 23:32	David Powles	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
02/12/2009 13:43	George Lee	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
02/12/2009 08:04	George Lee	Broadband Internet, Digital TV	8am	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

That’s right, the same bullshit pasted over and over again, and on the phone the same chirpy wanky scouse bloke happily leading you to thinking that you will be up and running in 4 hours.

I have been thinking for a few weeks to change our huge 32″ dolby la de daa bass subwoofer thingy on top built in JVC telly to something a little more LCD, same size is OK as we are modest people and don’t have the hugest of houses.

Week and a half ago we had a walk around the big outlets to see what the picture looked like on the main brands, I thought Toshiba looked good with their “regza” thing (current buzzword BS), samsung looked shite, and LG looks wooOooO very nice. But the ones that looked good enough were around the £500 mark which I wasnt prepared to spend on a 32 inch telly nowadays. I told my mum and wife that it would be pretty easy in this economy to get a £500 telly for around £350, in the following week low and behold the group that encompases currys, PC world, pixmania put the 32LG5570 that usually retails for £499 for sale for the bank holiday weekend for £348, 32 inch full HD rated 8.9/10 overall by shitloads of reviewers across several sites and I knew this was the perfect upgrade. I placed my order online quickly from work that day as I knew this would be a  sellout once the word got out (I find out about good deals pretty early with my network of sites and retailers contacting me directly).

I was expecting delivery the following thursday, after bank holiday weekend and all was set, just sit back and wait for free delivery. Then I thought to go to PC world and see what this set looked like for real to see if the stats matched up with the real deal, and yes it is indeed a great box with a really nice picture. I got home then thought hmmm why not go to the store cancel the online order by phone and just take the thing home today… then I read about people getting stuck pixels on TVs and such and it’s far easier to get your money back without the hassle of testing etc if you just get it delivered.. so I left it for Thursday.

Right at the end of the bank holiday weekend (one hour high street trading left) I got an email from PC world saying there was a problem with payment… ring your bank… which I did.. they said nobody attempted to take payment.. so I called PC world and the show begun… ending up me realising I typed by credit card number into their site incorrectly (FFS a little verification would have noticed that on the spot, hole in the website me thinks..).

So I went to PC world once the guy on the phone confirmed there were still 3 in stock there. Now if you are in the UK and have ever graced a PC world store with your presence then you will realise they are painfully understaffed, all of them… if you ever get to speak to a sales assistant in PC world you are in the minority.

20 minutes of stringing along begun that I wont bore you with except to say that they did not have 3 in stock (centralised stock control fail) but they had “4 on display”… now WTF would convince a store manager to take so much stock of a great deal and stick it on the friggin shelves on display….

I got this guy to check currys and to cut a long story short I drove over there like a maniac and snagged the last one in west London.

Had it resting on the other telly all week enjoying the crisp clarity of the LCD picture and ordered a  wall mount from ebay, which arrived thursday… today I drilled the wall and mounted the telly… and it really is a nice sight :), now all I have to do is flog the JVC, I put an ad in the loot.com website for £150, seems that is towards the upper end of the second hand market pricing scale for this type of TV… so I can see myself dropping the price to just £100 to free up some space in the living room this week when I try to resell… damn that seems like such a cheap price for a big TV with great sound.. but then we as humans must constantly upgrade…

If you are considering getting the 32LG 5570, go for it the picture, even standard non HD broadcast is great!