4 days without Virgin Media TV or Broadband… and still no end in sight
Posted by Brad | Posted in Angry Rants | Posted on 04-12-2009
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Imagine, the capital of the country you are operating in, hundreds of thousands of customers being without their TV or broadband service by a badly managed outage, but not being published anywhere in the news. But on the website there is a ticket outlining what the progress of a several day outage of these services for the whole of South West London is… here is just that detail
| Ticket Number | 1139880 |
|---|---|
| Time Stamp | 01/12/2009 22:01 |
| Priority | MSO |
| Status | Updated |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 8am |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Paul Ashcroft |
| Postcode Areas | SW* TW* |
| Placename | London South |
| Detailed Description | |
| Customers in the London South area may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 04/12/2009 07:48 | Mark Crombleholme | Broadband Internet, Digital TV | 12pm | Updated | MSO |
| Detailed Description | |||||
| Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/12/2009 23:19 | David Powles | Broadband Internet, Digital TV | 8am | Updated | MSO |
| Detailed Description | |||||
| Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/12/2009 23:13 | Emma Gregory | Broadband Internet, Digital TV | 4pm | Updated | MSO |
| Detailed Description | |||||
| Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/12/2009 19:35 | Emma Gregory | Broadband Internet, Digital TV | 4pm | Updated | MSO |
| Detailed Description | |||||
| Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/12/2009 16:10 | David Powles | Broadband Internet, Digital TV | 4pm | Updated | MSO |
| Detailed Description | |||||
| Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/12/2009 11:34 | Mark Crombleholme | Broadband Internet, Digital TV | 4pm | Updated | MSO |
| Detailed Description | |||||
| Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/12/2009 07:53 | Mark Crombleholme | Broadband Internet, Digital TV | 12pm | Updated | MSO |
| Detailed Description | |||||
| Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 02/12/2009 23:32 | David Powles | Broadband Internet, Digital TV | 4pm | Updated | MSO |
| Detailed Description | |||||
| Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 02/12/2009 13:43 | George Lee | Broadband Internet, Digital TV | 4pm | Updated | MSO |
| Detailed Description | |||||
| Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 02/12/2009 08:04 | George Lee | Broadband Internet, Digital TV | 8am | Updated | MSO |
| Detailed Description | |||||
| Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |||||
Yepp, day in, day out, every 4 hours, the same poor expectation management – your services will be up and running in 4 hours, then after 4 hours the same standard “we are looking into it and will let you know” message appears… Sky Digital must be laughing their asses off at this.
I managed to find myself an alternative connection for today… down the pub :)
