This is the ticket for those who are affected (link)

I have got 2x£10 credit from them, the package I am on means I cannot get any more compensation…

I called up the TV faults dept this morning and asked them to send an engineer out (I know as its the whole area I will be surprised if this guy can do anything).

For the 1000’s of customers affected you should call up their broadband tech dept (call 150, then options 3,2,3,3) get as many £10 credits as you can and don’t take any nonsense. Also call an engineer to visit you if you are at home anyway – if somehow he can fix your installation great, if he can’t then it just cost Virgin Media to send someone out – we can’t fix it they can, so do what you can to make them hurry up about it – some people have been without service for 9 days now…

Vote with your feet and cancel if you can, I see Sky are a bit more expensive but I want some HD channels and VM just are not offering them so the extra cost should be worth it.

This is how the outage has been handled for you all you valued customers.

Ticket

Ticket Number	1139880
Time Stamp	01/12/2009 22:01
Priority	MSO
Status	Updated
Department	Outage Surveillence Team
Estimated Time Fix	8am
Customers Affected	Broadband Internet, Digital TV
Raised By	Paul Ashcroft
Postcode Areas	SW* TW*
Placename	London South
Detailed Description
Customers in the London South area may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

Updates

Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
06/12/2009 18:29	Colin Thornton	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
05/12/2009 22:15	Paul Clark	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
05/12/2009 18:54	Colin Thornton	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
05/12/2009 08:45	Derek Keen	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
04/12/2009 23:00	Thomas Connor	Broadband Internet, Digital TV	8am	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
04/12/2009 19:17	Thomas Connor	Broadband Internet, Digital TV	12pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
04/12/2009 15:17	Stephen Barks	Broadband Internet, Digital TV	12pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
04/12/2009 07:48	Mark Crombleholme	Broadband Internet, Digital TV	12pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 23:19	David Powles	Broadband Internet, Digital TV	8am	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 23:13	Emma Gregory	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 19:35	Emma Gregory	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 16:10	David Powles	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 11:34	Mark Crombleholme	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 07:53	Mark Crombleholme	Broadband Internet, Digital TV	12pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
02/12/2009 23:32	David Powles	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
02/12/2009 13:43	George Lee	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
02/12/2009 08:04	George Lee	Broadband Internet, Digital TV	8am	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

That’s right, the same bullshit pasted over and over again, and on the phone the same chirpy wanky scouse bloke happily leading you to thinking that you will be up and running in 4 hours.

Imagine, the capital of the country you are operating in, hundreds of thousands of customers being without their TV or broadband service by a badly managed outage, but not being published anywhere in the news. But on the website there is a ticket outlining what the progress of a several day outage of these services for the whole of South West London is… here is just that detail

Updates

Yepp, day in, day out, every 4 hours, the same poor expectation management – your services will be up and running in 4 hours, then after 4 hours the same standard “we are looking into it and will let you know” message appears… Sky Digital must be laughing their asses off at this.

I managed to find myself an alternative connection for today… down the pub :)