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Order from finerfencing.co.uk and be spun off backwards 7 years to a time when E-commerce was in its infancy… I need 3 6×6ft fence panels with posts, they have zen shopping cart and a load of smiley happy reviews so all good to go you would think right?.

WRONG.

I emailed them to ask pre-sales questions, I did not get any response.

Order using their freeware shopping cart and whip your credit card out, you will hopefully realise before it’s too late that there is no padlock in the bottom of your browser to indicate that they are transmitting your details safely through SSL, so don’t send your credit card details through their site.

Enter your paypal details and consider that the best way to go and hope to god that everything is now OK it’s safely in their hands.

I Waited…. waited…. and waited some more… got tired of waiting… called them to ask when my small easily fulfilled order would arrive from this “finer” fencing company who appear to be specialists after all their site states

“Far superior to your average diy store panel”

“We’re a family run business based in the Midlands and pride ourselves on our extensive product knowledge and customer service.“

I found this to be far from the case in the end. After a week and half without any contact following my order I called to be told it would be delivered Friday of that week, having booked the day off work I was called the night before to say that the courier didn’t come to pick up the panels and they would “definitely be there on Monday”.

So today is Monday, having managed to squeeze another short term notice day off work, I called first thing to be greeted with their voice mail… I left my details for them to call me back and confirm that the order would arrive today.

Nobody called back for 4 hours so…

So I called again, to find their voice mail box was now full, I’m probably not enjoying having placed my trust in this company now, there are many companies going under and for all I know finer fencing could have just gone bankrupt.

Then I get an email from the FENCE COMPANY at 1pm which is really unbelievable:

“Hi Brad

Unfortunately your panels will not be arriving today our couriers have refused to take them due to size so I will have to issue a refund.

Sorry for any inconvenience caused

Clare”

So my 3 fence panels that were definitely due to arrive today after failing to arrive last week cant be delivered due to their size…

Based on my experience, I will never order from Finer Fencing again and recommend you don’t either, their customer service is a complete joke and you end up with nothing but inconvenience.

Let’s see what a circus it will be to get a refund now….

Update 1 hour after initial disappointment, the paypal refund has been sent, so at least I can find a fencing company who hopefully know what they are doing now before the rest of my current fence gets destroyed by the little chav’s surrounding my oasis.

I had a closer look at the reviews on finerfencing.co.uk, funny how the same names keep recurring and the dates the comments are added are erratic, almost like fake reviews hey…. what do you think?.

If anyone knows of a decent company that can deliver 3 pieces of 6×6ft featheredge fencing to west London I would be glad if you could pass me their details.

Tags: Add new tag, beware, credit card details, customer service, diy store, fence panels, fencing company, god, infancy, padlock, pre sales, pride, product knowledge, reply, sales questions, shopping cart, voice mail box, zen