Is it easier to sell something when you don’t know what it is?

I don’t think the answer is as straightforward as you might suspect.

Where is the problem?, sales or middle management?

Lately I have ordered quite a few items from the usual chinese suppliers on ebay such as laptop keyboards, batteries, power supplies, wii bits a bobs… Now a couple of those things were either crappy quality, delayed, or in one case the seller just wasn’t too cool to do business with.

So I didnt give them positive feedback… what did they do?.. they offered to fully refund me if I just changed it to positive feedback.. which natually I did, how many other people do?.. probably lots…

So I got these OK products from china… and full refunds… just for a feedback switch… good or bad? – well good and bad… don’t know…

Twice I called play.com customer services to find out when the wii + balance board console would be delivered given it went from 1-2 weeks delay at ordering to being 3-5 weeks after waiting for one week.

On both calls I got the usual sort of stuff you expect to hear when you call up someone and they can’t really help you (although I did request them to send the in-stock bundled items and send the rest when in stock which they refused); but also I was told on both occasions that as my card had not been charged yet I could cancel the order if I wanted to.

So I did, after 2 weeks of waiting for play.com selling this for £240 with an ongoing delay of over a month, I found John Lewis selling the same black console with sports and sports resort with motionplus for £150 which you could pick up from a store the following day. Also the balance board was expected in stock at amazon.co.uk around a week later for £85, so I called them up to ask if I placed an order online I would be sure to get one of that consignment and indeed that is the case.

I picked up the wii last saturday and have enjoyed it for 3 days now it’s a really great console, and amazon will have the remaining item wii fit plus with balance board here tomorrow (5 days earlier than expected)

So I cancel with play and less than a week later I get what I ordered from two other retailers and save £5.

Looks like they have opened the floodgates again, I have 16 invitations available to send out, let me know if you want one.

Brad