4 days without Virgin Media TV or Broadband… and still no end in sight

Posted by Brad | Posted in Angry Rants | Posted on 04-12-2009

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Imagine, the capital of the country you are operating in, hundreds of thousands of customers being without their TV or broadband service by a badly managed outage, but not being published anywhere in the news. But on the website there is a ticket outlining what the progress of a several day outage of these services for the whole of South West London is… here is just that detail

Detailed Description
Ticket Number	1139880
Time Stamp	01/12/2009 22:01
Priority	MSO
Status	Updated
Department	Outage Surveillence Team
Estimated Time Fix	8am
Customers Affected	Broadband Internet, Digital TV
Raised By	Paul Ashcroft
Postcode Areas	SW* TW*
Placename	London South
Customers in the London South area may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

Updates

Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
04/12/2009 07:48	Mark Crombleholme	Broadband Internet, Digital TV	12pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 23:19	David Powles	Broadband Internet, Digital TV	8am	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 23:13	Emma Gregory	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 19:35	Emma Gregory	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 16:10	David Powles	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 11:34	Mark Crombleholme	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
03/12/2009 07:53	Mark Crombleholme	Broadband Internet, Digital TV	12pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
02/12/2009 23:32	David Powles	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
02/12/2009 13:43	George Lee	Broadband Internet, Digital TV	4pm	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

Last Modified	Name	Customers Affected	Estimated Time	Status	Priority
02/12/2009 08:04	George Lee	Broadband Internet, Digital TV	8am	Updated	MSO
Detailed Description
Our engineers have advised that they are still investigating this issue. Further updates will be provided as soon as they are available. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support

Yepp, day in, day out, every 4 hours, the same poor expectation management – your services will be up and running in 4 hours, then after 4 hours the same standard “we are looking into it and will let you know” message appears… Sky Digital must be laughing their asses off at this.

I managed to find myself an alternative connection for today… down the pub :)